Our office is temporarily closed due to staffing transitions. For food requests or donations, contact Café of Life at 239-495-9325 or Salvation Army at 239-948-5200. For all other services, please call United Way 2-1-1. Thank you!


Operations Manager

The Bonita Springs (FL) Assistance Office is a privately funded nonprofit whose mission is to provide temporary assistance to residents and employees of Bonita Springs who have been affected by an unexpected crisis. After the retirement of a long-time executive director earlier this year, the agency is undergoing a reset and revisioning process. As our board and community partners assess future needs, we’re seeking an operations manager to facilitate existing day-to-day processes and contribute to improvements going forward. 

This is a hands-on, in-office role with minimal supervision, perfect for a self-directed, mature individual. The ideal candidate will have social services or nonprofit management experience (paid or unpaid) in the Bonita Springs or the Southwest Florida area, and has the ability to execute work independently. You’ll need to be able to work on site in Bonita Springs Monday-Thursday, from 9-5, with flexibility when scheduled in advance. The role can be handled remotely on Fridays. 

Activities will vary day-to-day, but will include: 

Program support 

  • Facilitate, track and process all client data and requests for assistance, including use of our emergency food pantry, Senior Care & Share program, and other direct requests for short-term financial assistance.
  • Represent BSAO in partner conversations as needed or requested.

Financial management support

  • Coordinate bill paying with external bookkeeper and board treasurer.
  • Enter donation data into donor CRM and ensure thank you notes and receipts are mailed consistently

Staff and volunteer coordination

  • Partner with pantry manager in executing twice weekly emergency food distribution processes and monthly Senior Care & Share program. 
  • Track volunteer efforts; working with board to identify new volunteer opportunities

Facility oversight 

  • Coordinate and track any needed repairs, organization, cleanup or location-based issues
  • Coordinate schedules for other use of facilities for partner agencies as needed

You’ll be successful in this role if you have: 

  • Excellent verbal (in-person, phone, Zoom) and written (email, text, board reports) communication skills. 
  • Ease and experience with basic online, cloud-based technologies, and ability to be highly organized in digital as well as paper-based environments
  • A professional presence in person as well as in any online spaces you participate.
  • A flexible mindset to problem-solve. 
  • Spanish language skills a plus.

Salary range is $55k-$65k. To be considered, email a resume (or a summary of your experience and skills) with a cover note summarizing your skills and abilities to Volunteer@BonitaAssistance.org. Retired professionals and veterans with applicable volunteer service are welcome to apply. Equal opportunity employer.